Rusty Pelican Miami
Miami
Beoordelingen
We came here the other day for dinner. Our waiter was on the ball, she ensured we were taken care of. The sea bass was cooked very well, I could have done without the mashed plantains, it lacked flavor. The fried Snapper was ok, it could have been seasoned more. The host and hostess need more traing at their job. They have one job to do, maybe mangement can teach them a fee simple phrases, 1. Hello and welcome, 2. Thank you for dining, and hope to see you again. 3 Learn to organize your customers for seating when they arrive and tell you they have reservations. As the frint line staff, they made a lasting impression when we arrived and departed. The Host and Hostess that night need some professional development with their positions.
We had an absolutely incredible experience at Rusty Pelican! We booked the Chef’s Table experience for a birthday celebration, and it exceeded every expectation. A huge thank you to Rusty Pelican, our server Noelia who made us feel genuinely welcomed and provided attentive, seamless service throughout the evening. Chef Diego created an outstanding culinary experience, every course was beautifully presented, thoughtfully explained, and absolutely delicious. We’d also like to recognize Rafael, who helped make the entire experience run so smoothly and went above and beyond to ensure everything was perfect. The entire team made the birthday celebration feel truly special and unforgettable. From the exceptional food to the warm hospitality and attention to detail, every moment was memorable. We can’t wait to come back and highly recommend the Chef’s Table experience to anyone looking for a unique and first-class dining experience. Thank you all for making our celebration so amazing! ⭐⭐⭐⭐⭐
The scenery is so beautiful. It's on the water with an amazing view of the city. The waiter was nothing short of great. Very attentive and was "Johnny on the spot". The food.... Was not a disappointment. Everything was cooked to perfection. The steak was cooked just right and was vseasoned and juicy. This is a must go spot if you are ever in the area.
This is a difficult restaurant to review. We were visiting from out of town on a Saturday and this seemed like a nice place for dinner. When we arrived, we were surprised at how busy and loud it was. We were on time for our reservation, but we had to wait about 20 minutes for a table to be ready for us. When we were finally seated, we were pleasantly surprised that we were given a table by a window with an excellent view. We were also glad that the noise level was a bit lower in our section, but it was still louder than I would have liked. Our server did an admirable job taking care of us, even though it was clear she was a bit overworked due to how busy it was. Our meal was very good, but it fell short of being exceptional or rave worthy. The overall vibe was that of a place "to be seen" and as a prelude to a bigger party later that night. Therefore, I would not recommend this to anyone looking for fine dining. Despite the good food, nice view, and professional service, it is not the sort of place I would visit again.
We went to Rusty Pelican in Key Biscayne, and the place definitely has both pros and cons. Without a doubt, the best part of the restaurant is the view. The location is beautiful, and the atmosphere alone makes it worth visiting. On top of that, the food tasted really good. We genuinely enjoyed the dishes. However, the service was among the worst we’ve experienced in Miami. Everything was extremely slow and disorganized. The food took forever to arrive, and the overall attention was poor. Another thing that really bothered us was the attitude when ordering. The waiter kept insisting that we order more food, repeatedly telling us that dishes like the sushi rolls were “very small,” which simply wasn’t true since the rolls actually had around 10–12 pieces. There were several women at our table and we simply do not eat that much, but throughout the ordering process he seemed visibly annoyed that we were not ordering more. His facial expressions and attitude made the experience uncomfortable from the beginning. We also had a pretty unpleasant situation: a waiter dropped a glass that shattered into many pieces, and the glass flew everywhere, landing on our table and even on one of us. What was most surprising was that no one reacted appropriately. It never occurred to them to move us to another table until we stood up ourselves and said we couldn’t continue sitting there because everything was covered in glass. After that, things still lacked organization. They told us to sit at another table, but when we got there, there weren’t enough chairs and no one came to arrange them; we had to do it ourselves. They also didn’t bring us new utensils or replacement drinks, even though the previous ones were full of glass. In fact, the food arrived about 8–10 minutes later, and we still had no drinks or silverware. Throughout the entire experience, we had to get up ourselves for napkins and other basic things. And to top it all off, they didn’t even clear the plates from the table. What made the situation worse was that when we politely asked to speak with the manager, the host came over and told us we couldn’t speak to him and that he would handle it himself. Unfortunately, his response was very poor and dismissive. Later, the waiter came to our table with a passive-aggressive attitude, insisting that he had handled everything correctly, only to later admit that he actually had not. It’s a shame because the place and the food have a lot of potential, but the service needs major improvement. Personally, I would not return because of the service. And honestly, if what you’re looking for is a beautiful view, there are many other amazing places in Miami where you can have both a great atmosphere and much better service.
