Hilton Miami Downtown
Miami
Beoordelingen
⭐⭐⭐⭐⭐ Overall, I had a wonderful stay at the Hilton Miami Downtown. The hotel was clean, comfortable, and the level of service I received throughout my visit was outstanding. I especially want to recognize Adrianne and Yangji for their professionalism, friendliness, and commitment to providing excellent guest service. Every interaction with them was pleasant, and they made me feel welcomed and appreciated as a guest. A special thank you also goes to Andre with valet. He was absolutely phenomenal every single time I arrived or departed. No matter how busy things were, he greeted guests with a smile, worked efficiently, and maintained an incredibly positive attitude. I was told he had been working 16+ hour days, and despite those long hours, his professionalism and work ethic never wavered. Employees like Andre are a tremendous asset to Hilton, and I sincerely hope his leadership recognizes him for his dedication and outstanding customer service. The only issue during my stay involved an incorrect charge from the hotel bar. Another guest's food was mistakenly charged to my room, which resulted in an inaccurate final invoice. While I appreciate that the refund was eventually processed after a few phone calls, I have still been unable to obtain a corrected folio reflecting the proper charges. Despite multiple calls requesting an updated invoice for my expense report, I continue to receive the original incorrect version. I hope this administrative issue can be resolved, as it has been the only disappointing part of an otherwise excellent stay. Overall, the hospitality provided by the team was exceptional. Thank you to Adrianne, Yangji, Andre, and the rest of the staff for making my stay enjoyable. Once the billing issue is resolved, this would easily be a flawless experience, and I would gladly stay here again.
I am extremely disappointed with my recent stay at Hilton and the level of customer service I received. On my first night, I had food delivered. Although the delivery driver was not permitted to bring it to my room, I went downstairs to pick it up without issue. The following day, I called to extend my stay while I was getting ready for work. During that time, I had two deliveries on the way. The first was brought upstairs by a bellhop, who was visibly rude and had an unpleasant attitude while telling me that deliveries were not allowed to be brought to guest rooms. Even more concerning, my delivery drivers informed me that hotel staff told them not to leave any deliveries because they would be thrown away. This was completely unacceptable and created unnecessary confusion and stress. Shortly afterward, my second delivery arrived, forcing me to leave my room again while I was already on a tight schedule. When I went downstairs, I realized I also needed a new key card. After waiting in line, I explained to the front desk that my belongings were upstairs because I had unexpectedly needed to leave my room for the delivery. Instead of assisting me, I was met with more attitude and was told I needed to provide my ID before they could issue a new key. I explained that I would have had my ID with me if I hadn’t been forced to leave my room because of the delivery situation. Rather than handling the situation with understanding, security was sent to escort me back to my room so I could retrieve my ID. When we arrived at my room, housekeeping was attempting to service it despite the fact that I had clearly stated multiple times that morning that I did not want housekeeping. The repeated lack of communication, poor customer service, and unnecessary obstacles caused significant delays and ultimately resulted in me missing an important work event. What should have been a simple hotel stay became an incredibly frustrating experience because of the way your staff handled multiple situations. I expect much better from Hilton. The dismissive attitudes, inconsistent handling of deliveries, the instruction to my delivery drivers that their deliveries would be thrown away if left at the hotel, and the overall lack of consideration for a guest’s time were unacceptable. Your staff’s actions directly contributed to me missing a work commitment, and I believe appropriate compensation is warranted. I would appreciate someone from Hilton contacting me promptly to resolve this matter.
Stayed here the night before and night after a cruise. Chose this because of the proximity to the port and the fact that they will store luggage for you before your room is ready if needed. First stay: we landed at MIA and the room was already ready for us. The digital check in was seamless. Allowed us to choose our room (view or no view, floor, etc.) and complete most of the process before we arrived. Cab dropped us at the door. Employees were attentive and happy to help. We found the room adequate. Clean and well appointed, nothing exceptional. We ate at the in house restaurant. Good was very good, just more expensive than we expected for the fare. Second stay: We arrived FAR before rooms would even be ready (we knew that). They stored all 7 of our bags without issue. We left to explore the city and check out the beach while we waited. Room options were available before check-in time. We had lunch and returned to the hotel to complete check in. Both rooms were very clean. We had no troubles there (my mom is super picky too). Location is great proximity to the ports. There is a grocery store on the next block where we picked up the things for the cruise we couldn’t fly with. A couple restaurants nearby, but not a huge selection within walking distance. Asking for extra things to be brought to the room took a while. They did make it eventually though. Decent hotel for the price. Would stay again.
Check-in was a smooth and pleasant process. Gizem, the supervisor, noticed that I was a Diamond member and kindly upgraded my room, which was a wonderful surprise. She also took the time to check on me during my stay to make sure I had everything I needed, which I truly appreciated. The front desk attendant was welcoming and provided helpful information about the property and amenities. My room was clean, spacious, and very comfortable. Overall, I had a great experience and would gladly stay here again. Cruisers, this hotel is perfect for a stay before or after your cruise.
We had an amazing stay at the Hilton Downtown Miami. We were given a complimentary upgrade to a suite which was absolutely massive and had stunning views overlooking Miami. The staff were incredibly friendly and couldn’t do enough to help throughout our stay. The pool area was always spotless, clean, and well maintained. The restaurant food was fabulous with huge portions and excellent quality. Overall, a fantastic hotel experience and we would definitely stay again.
