Four Seasons Hotel Miami
Miami
Bewertungen
I was picking up a VIP client from the Four Seasons Hotel when I politely asked a staff member for a bottle of water. Although I was not staying at the hotel, I expected to be treated with basic courtesy and respect. Instead, the staff member responded in a rude and dismissive manner. Regardless of whether someone is a hotel guest or there on behalf of a guest, professionalism and kindness should always be part of the experience. I hope management addresses this issue and reinforces the importance of respectful customer service.
We had a wonderful stay at the Four Seasons in Brickell. The property is beautiful, the service was polished and attentive, and everything felt thoughtfully maintained from arrival through checkout. The rooms were spacious, modern, and very comfortable, with stunning city and bay views that made the stay feel extra special. The amenities were excellent, especially the pool area and dining options, and the overall atmosphere struck the perfect balance between luxury and relaxation. The location in Brickell was ideal for exploring Miami while still feeling like a peaceful retreat away from the crowds. We would absolutely stay here again and highly recommend it.
On arrival valet and front desk staff are very friendly and professional, great service from them. Due to our flight being delayed, we wanted dinner and the front desk attendant took us to the hotel restaurant ( can't recall name). On arrival we were once welcomed by a friendly staff member and sat quickly given a menu. We were also informed that the kitchen would be closing shortly. We reviewed the menu, waited to be server, waited to be served, we waited approximately 15+ mins and we had to call over a server, it still took another 5 mins for someone to server us. Anyway eventually someone took our order oh and drinks order. The food came out extremely quickly, sashimi was OK, sushi was tastless and as for the dumplings over cooked and burnt. No one came and checked on us once. We just got the check and left for the room. The room clean bit dated, bed comfortable. What got us was there was no coffee machine in the room. In the morning we went to breakfast which was excellent as was the service. We had to check out earlier due to continuing our trip. I suppose the question would I stay here again, the answer is a definite NO! Which is a shame as we usually stay in the four seasons London and this hotel definitely doesn't provide that service.
The rooms are recently updated. They are very clean (even the carpets) and beautiful. Pool is gorgeous and had absolutely no trouble getting seats or service. Breakfast was delicious. They were nice about an hour late check out/very nice generally. Just as beautiful and luxurious as the Hong Kong Four Seasons, which I thought would be an almost impossible bar to meet.
I had my proposal at the Four Seasons Brickell, and they helped me from A to Z with the setup, flowers, candles, and everything! They made this day absolutely PERFECT. They also surprised us with unexpected gifts like champagne, chocolates, balloons, and more! All the staff at the hotel and at the restaurant knew about the proposal, congratulated us all day long, and treated us to an amazing and delicious dessert! My fiancée felt so special thanks to everyone and everything they did. This hotel is AMAZING. Everyone is friendly and helpful, the service is unreal (in a good way), and the facilities and rooms are extraordinary - clean, smell great, and the bed was so soft and cloud-like that I fell asleep instantly. Thank you and we can't wait to come back!
